Influence Of Total Quality Management Practices On The Performance Of The Construction Industry In Mombasa County, Kenya
Volume 2 - Issue 9, September 2018 Edition
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Francis Chiluyi Shirandula, Johnbosco Kisimbii, Dr. Moses Otieno
Continuous Improvement, Customer Focus, Employee Involvement, Management Commitment and Performance
This study was neccesitated with a view of getting to know the influence of total quality management hones on the development business execution. In this manner the examination specifically dug deeper in by applying the following objectives thereof; determining the extent to which management commitment impacts the execution of firms in the construction industry; establishing the extent to which employee involvement impacts the execution of firms in the construction industry; examining the extent to which continuous improvement impacts the execution of firms in the construction industry and assessing the extent to which customer focus impacts the execution of firms in the construction industry. The study was comprised of five chapters to ensure that all crucial components of the project are captured. Chapter one discussed TQM practices and its importance; the issue articulation; the reason for the investigation; particular targets; look into questions; examine speculation; essentialness of the examination; suppositions of the examination; constraints of the examination; delimitation of the examination and meaning of terms. Chapter two had related studies on the construction industry and total quality management concept. It also discussed various concepts of total quality management concepts and theories that informed the study. The chapter ended with a research gap. Chapter three examined the technique utilized as a part of directing the investigation containing the examination plan, populace, information accumulation methodology and investigation. The objective populace for this study comprised all NCA certified building and construction firms within Mombasa County, Kenya. The population of this group included 377 registered building and construction firms. The study sample size was 75% leading to 285 firms. The study made use of questionnaire during data collection. The questionnaires were individually distributed to respondents in hard copies on a drop and pick later basis mode. Clear insights, for example, mean and standard deviation were utilized to portray the conveyance of estimations by carrying out descriptive investigation, hypothesis test, Pearson relationship examination and numerous relapse investigations were led. All things considered, the information gathered was then prepared by utilizing the SPSS software version 22. In chapter four, the study found that management commitment influences firm performance of in building construction industry positively by 0.053; that employee involvement influences firm performance of in building construction industry positively by 0.167; that continuous improvement influences firm performance of in building construction industry positively by 0.101; that customer focus influences firm performance of in building construction industry positively by 0.125. The study recommended more studies to be carried out in different counties located in Kenya but in the same sector to find out the consistency of the results in chapter five.
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