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Study On The Antecedents And Consequences Of Emotional Labor At Work Of Lgu Front-Line Em-ployees In Batangas Province

Volume 2 - Issue 10, October 2018 Edition
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Gina D. Bonifacio
Emotional Labor, Front-liners, Local Government Units, Emotional Exhaustion, Job Satisfaction
This study determined the emotional labor (EL) at work of front-line employees in local government sector in Batangas Province. Specifically, it sought to describe the employees’ individual characteristics in terms of affectivity and empathy, consequences of EL in terms of job satisfaction and emotional exhaustion, and moderator of EL in terms of social support and job autonomy. Further, this study explained the emotional labor of the respondents with regards to effects of antecedents to EL, and the effects of EL to its consequences and when social support and job autonomy moderate. Lastly, proposed a human resource development program based on the results of the study.
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