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International Journal of Advanced Research and Publications

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A Study On Problems Faced By The Customer Towards The Services Of Canara Bank With Special Reference To Tirupur City

Volume 5 - Issue 3, March 2022 Edition
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N. B Ramitha, Dr. D. Balamurugan
Banking Service Problems, Customers satisfaction, ATM Service, Banking Awareness and Attitude, Canara Bank
This study focuses on the performance and customer satisfaction in banking sector with special reference to Canara Bank Tirupur city. Data were collected from the customers of Canara Bank with a sample size numbering 530. A well structured questionnaire was employed to collect data from the respondents. Tools such as percentage analysis, chi square test and garrett ranking tests were used to analyse the data. The analysis revealed certain interesting results regarding the customer experiences with respect to the bank’ facilities.
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