SJIF(2020): 5.702

International Journal of Advanced Research and Publications

High Quality Publications & World Wide Indexing!

Intercultural Empathy of Foreign Nurses on Patients’ Safety

Volume 5 - Issue 6, June 2022 Edition
[Download Full Paper]

Jessica Sandoval
Multicultural, foreign, intercultural empathy, patient safety
This research identified the intercultural empathy of foreign nurses for patients' safety among selected nurses in Dhahran Al Janoub General Hospital in Abha, Saudi Arabia, and presented programs to improve patient safety using the descriptive-correlation method with the aid of questionnaires distributed among the thirty randomly selected Filipino, Indian, Sudanese and Saudi Arabian respondent nurses using English as the medium language. This study determined the intercultural empathy of foreign nurses for patients' safety wherein most of the respondent nurses belong to the age bracket 41 and above, are female-dominated, married, baccalaureate degree holders, and have five years and below in the service as nurses. The intercultural empathy of foreign nurses for patients' safety as perceived by the nurses is 4.48, described as "High." This result can be attributed to behavioral, emotional, relational, and cognitive factors. There are also no significant differences in the intercultural empathy of foreign nurses for patients' safety as perceived by nurses across their profile variables. There are, as well, no significant relationships between the intercultural empathy of foreign nurses on patients' safety as perceived by the nurses and their profile variables. Based on the salient findings, conclusions were drawn, and recommendations were made to propose intervention programs to mitigate clinical errors and improve the quality of healthcare given to patients considering the intercultural empathy of foreign nurses for patients' safety at all costs.
[1] Alahmmari (2016). Exploring Cultural Barriers to Effective Communication Between Expatriate Nurses and Patients in the Kingdom of Saudi Arabia. https://bridges.monash.edu/articles/thesis/E xploring_cultural_barriers_to_effective_co mmunication_between_expatriate_nurses_and_patie nts_in_the_Kingdom_of_Saudi_Arabia/4725523

[2] Alligood, M. (2005). Rethinking empathy in nursing education: shifting to a developmental view. Annual Review of Nursing Education, 3, 299-309.

[3] Ali, P. A. & Johnson, S. (2017). Speaking my patient's language: Bilingual nurses’ perspective about the provision of language concordant care to patients with limited English proficiency. Journal of Advanced Nursing, 73(2), 421–432. doi: 10.1111/jan.13143

[4] Ali, P.A., and Watson, R. (2018). Language barriers and their impact on the provision of care to patients with limited English proficiency: Nurses' perspectives. https://www.ncbi.nlm.nih.gov/pubmed/29193568

[5] Almutairi, K. (2015). Culture and language differences as a barrier to the provision of quality care by the health workforce in Saudi Arabia. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4404475/

[6] Betancourt, R. (2019).  Cross-cultural care and communication. https://www.uptodate.com/contents/cross-cultural-care-and-communication

[7] Best, J. W., & Kahn, J.V. (2009). Research in Education (9th ed.). New Delhi, India: Prentice-Hall of India Private Ltd.

[8] Boylen, S., Wilson, S., Gill, F., Cherian, S., & Dantas, J. A. R. (2017). Impact of professional interpreters on outcomes of hospitalized children from migrant and refugee families with low English proficiency: A systematic review protocol. JBI Database of Systematic Review Protocol, 15(2), 202-211. doi: 10.11124/JBISRIR-2016-003264

[9] Campinha J. (2003). The process of cultural competence in the delivery of healthcare services: a culturally competent model of care. Cincinnati, OH: Transcultural C. A. R. E. Associates.

[10] Clegg A. (March 2003). Older South Asian patient and carer perceptions of culturally sensitive care in a community hospital setting. J Clin Nurse. 12(2):283–90.

[11] Eliana, S., Murcia, A., & Lopez, L. (2016). The experience of nurses in care for culturally diverse families: A qualitative meta-synthesis. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4964299/

[12] Global Healthcare Accreditation (2019). The Impact of Language Barriers on Healthcare Delivery. Retrieved from https://globalhealthcareaccreditation.com/impact-language-barriers-health care-delivery/

[13] Haran, R. (2019;23). The importance of effective communication in healthcare practice. Harvard Public Health Review.
[14] Hu, Po. (2018). Language Barriers: How Professional Interpreters Can Enhance Patient Care. Radiologic Technology, 89(4), 409–412. Retrieved from https://ezproxymcp.flo.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=c8h&AN=128159142&site=ehost-live

[15] Ioannidou, F., & Konstantikaki, V. (2008). Empathy and emotional intelligence: what is it really about?. International Journal of Caring Sciences, 1(3), 118-123.

[16] Izione, S. (2014). Addressing Language and Culture Differences in Health Care Settings. Retrieved from http://health equity.lib.umd.edu/4212/1/Addressing_Language_and_Culture_Differences_in_Health_Care_Settings_2.pdf

[17] Kunyk, D., & Olson, J. (2001). Clarification of conceptualizations of empathy. Journal of Advanced Nursing, 35(3), 317-325.

[18] Megan-Jane Johnstone and Olga Kanitsaki (2006). Culture, language, and patient safety: linking. Retrieved from https://academic.oup.com/intqhc/article/18/5/383/1790524

[19] Mehrabian, A., & Epstein, N. (1972). A measure of emotional empathy. Journal of Personality, 40(4), 525-543.

[20] Meuter, R.F.I., Gallois, C., Segalowitz, N.S. et al. Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language. BMC Health Serv Res 15, 371 (2015). https://doi.org/10.1186/s12913-015-1024-8

[21] Montie, M., Galinato, J.G., Patak, L., & Titler, M. (2016). Spanish-speaking limited English proficiency patients and call light use. Hispanic Health Care International, 14(2), 65-72. doi: 10.1177/1540415316645919

[22] Murcia, C., Guariguata, M. R., Andrade, A., Andrade, G. I., Aronson, J., de Escobar, E. M., … Montes, E. (2016). Challenges and prospects for scaling-up ecological restoration to meet international commitments: Colombia as a case study. Conservation Letters, 9, 213–220.

[23] Ozcan, C., Oflaz, F., & Cicek, H. (2010). Empathy: the effects of undergraduate nursing education in Turkey. International Nursing Review, 57(4), 493-499.

[24] Raymond Eckhardt et.al. (2006). Culture and communication: identifying and overcoming the barriers in caring for non-English-speaking German patients. Retrieved from http://diversityhealthcare.imedpub.com/culture-and-communication identifying-and-overcoming-the-barriers-in-caring-for-nonenglishspeaking-german-patients.pdf

[25] Rouhani, A. An investigation into emotional intelligence, foreign language anxiety, and empathy through a cognitive-affective course in an EFL context. (2008). Retrieved June 1, 2014, from: http://www.linguistikonline.de/34_08/rouhani.pdf.

[26] Sarah Bowen (2015). The Impact of Language Barriers on Patient Safety and Quality of Care. http://www.reseausantene.ca/wp-content/uploads/2018/05/Impact-l language-barrier-qualitysafety.pdf

[27] Schyve, P. (2007). Language Differences as a Barrier to Quality and Safety in Health Care: The Joint Commission Perspective. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2078554/

[28] Sirug, D. W. (2000). Basic Probability and Statistic. Manila: Mind Shapers CO, INC.

[29] Singleton, K & Krause, E. (2009). Understanding Cultural and Linguistic Barriers to Health Literacy.http://ojin.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol142009/No3Sept09/Cultural-and-Linguistic-Barriers.html

[30] The Washington Patient Safety Coalition (2019). THE IMPACT OF LANGUAGE & CULTURAL BARRIERS ON PATIENT SAFETY & HEALTH EQUITY.http://www.wapatientsafety.org/impact-of-language-cultural-barriers-on-patient-safety-health-equity

[31] Trevisani, Daniele (2005). Trevisani's Four-Level Model of Intercultural Empathy. Retrieved from http://www.danieletrevisani.com/emotions/trevisani_4_levels_of_em pathy. htm

[32] Townsend, M. (2008). Essentials of psychiatric mental health nursing: concepts of care in evidence-based practice (4th ed.). Philadelphia: Davis Company.

[33] Videbeck, S. (2004). Psychiatric mental health nursing (2nd ed.). Philadelphia: Lippincott Williams & Wilkins.

[34] Williams, J., & Stickley, T. (2010). Empathy and nurse education. Nurse Education Today, 30(8), 752-755.

[35] Wasserman, M., Renfrew, M. R., Green, A. R., Lopez, L., Tan-McGrory, A., Brach, C., & Betancourt, J. R. (2014). Identifying and preventing medical errors in patients with limited English proficiency: Key findings and tools for the field. Journal for Healthcare Quality, 36(3), 5-16. doi: 10.1111/jhq.12065

[36] Yolanda, P. (2007). Language Barriers and the Patient Encounter. Retrieved from https://journalofethics.ama-assn.org/article/language-barriers-and-patient-encounter/2007-08

[37] Yu, J., & Kirk, M. (2009). Evaluation of empathy measurement tools in nursing: systematic review. Journal of Advanced Nursing, 65(9), 1790-1806.