Influence Of Service Quality, Performance Expectations, System Quality, Information Quality On User Satisfaction In Implementation Cooperative Application At Smkn 11 Malang
Volume 6 - Issue 11, November 2023 Edition
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Author(s)
Kusmadi
Keywords
Quality Service; Performance Expectations; Quality System; Quality Information; Satisfaction User; Application Cooperative School.
Abstract
Studies This investigate quality service, expectations performance, quality system, quality information, and satisfaction user in context application cooperative school at SMKN 11 Malang. With sample consists of 73 members cooperative school, research This detail characteristics qualities it and test it impact to satisfaction user through approach Quantitative includes survey as well as analysis statistics. Study results describe that quality service, expectations performance, quality system, quality informationally positive influence level satisfaction user in use application cooperative school. Implications, study This potential for increase management effective cooperative school, improve welfare of teachers and staff, as well increase income school at SMKN 11 Malang. Findings this too can function as guidelines for institution any other education you want repair management cooperative school they through optimization technology information.
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