Business Process Outsourcing Of Service Industries In Calabarzon
Volume 3 - Issue 4, April 2019 Edition
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Author(s)
Dr. Jeffrey Perez Maranan
Keywords
business process outsourcing, human resource development, strategic operations, service industries
Abstract
Outsourcing of service is a relatively young and fast-growing industry. The Philippine government is focusing on the social environment requirements of business operations 24/7 and providing a continuous review of policies for ICT infrastructure. These issues prompted the researcher to study BPO industries using descriptive research. Descriptive method of research was used and based on the findings, majority works in call centers of multi-national industry that exists for less than five years of more than Php20 million capital and more than 1501 employees. The respondents agreed that career, training, community and organizational development of BPO is moderately evident. Moreover, there is no significant difference on the comparison of assessment of the respondents in BPO while the length of existence and business capital relate significantly in BPO of service industries. Lastly, the proposed input to Human Resource Development signifies a model of the cyclical pattern of legal issues, training and skills development, human resource maintenance and control, and strategic synergy.
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