Implementing Continual Service Improvement In Business Enterprises: A Proposal To Improve Business Effectiveness Of Nepal
Volume 3 - Issue 6, June 2019 Edition
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Author(s)
Nabin Lamichhane
Keywords
Business Effectiveness, Continual Service Improvement, Information Technology Infrastructure Library (ITIL), IT Case of Nepal
Abstract
Today organizations are striving to manage Information Technology (IT) from the view point of business in order to improve the services they deliver, reduce the cost, achieve greater business agility and Return on Investments (ROI). To fulfil their quest, to make the management efficient and stay competitive they are fast adopting standardized frameworks of best practice processes such as IT Infrastructure Library (ITIL), which is regarded as most suitable framework for IT Service Management. Gap between the theory of IT service management, most importantly the practice of Continual service Improvement and the state of Nepalese business environment has motivated the author to perform a fundamental research in this topic area. The research issues were deduced into main research question and to achieve the objectives an appropriate methodology was followed.
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