International Journal of Advanced Research and Publications (2456-9992)

The Relationship Of Perceived Organizational Support And Perceived Supervisor Support To Work Engagement Among BPO-RPO Employees

Volume 2 - Issue 9, September 2018 Edition
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Author(s)
Russell C. De Ocampo, Hayya Nichaela Danao, Alyssa Marie Peña
Keywords
business process outsourcing, organizational support, supervisor support, work engagement
Abstract
Determining what drives the employees to be more engaged with their work is essential for developing better human resource practices in any organizations. Organizational and supervisor support are two aspects which have been linked to work engagement in different studies over the years. This study specifically aims to understand the relationship between organizational support and supervisor support to work engagement among Business Process Outsourcing employees, specifically workers from Recruitment Process Outsourcing industry in Metro Manila, Philippines. A descriptive correlational method of research was used in this study, using three tools: 8-item Survey of Perceived Organizational Support by Eisenberger, Huntington, Hutchison, and Sowa (1986), Perceived Supervisor Support Scale by Hammer, Kossek, Yragui, Bodner, and Hanson (2009), and the 17-statement Utrecht Work Engagement Scale by Bakker and Schaufeli (2003). The survey questionnaire was administered to a sample of 328 respondents from a population of 2,217 BPO-RPO employees from five (5) companies in Metro Manila. Data collection took place from March 5 to March 30, 2018. The analysis of the collected data included percentage, weighted mean, and standard deviation to summarize and describe the data, and Pearson r Correlation Coefficient to measure the relationship of perceived organizational support and perceived supervisor support to work engagement of employees. The findings showed that there was a strong organizational and supervisor support to the BPO-RPO employees from their current companies. Moreover, the results revealed that there is a high and significant relationship between the companies’ organizational and supervisor support with the BPO-RPO employees’ work engagement.
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